Telehealth vs. In-person

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Join your Telehealth Session (existing appointments)

Should I Choose a Telehealth or In-Person Appointment?

We want your care to fit your life. Both options are available, and the right choice depends on what works best for you. If you’re not sure what’s best, we’re happy to help you decide. Just reach out! You also can switch between in person and virtual based on your schedule, needs, or preferences. It’s flexible.

Telehealth

Telehealth is a convenient option if you have a quiet, private space and a stable internet connection. It's especially helpful if you have a busy schedule, difficulty with transportation, or simply feel more comfortable meeting from home.

  • Telehealth is not appropriate for urgent crises. If you are in danger, experiencing suicidal thoughts, or need immediate support, call 988 or go to your nearest emergency department.

  • For telehealth appointments with us, you must be physically in the state of Colorado at the time of the session.

  • By choosing a telehealth appointment, you agree to ensure a private, quiet, and stable internet‑connected space for your session

  • Rules vary for private insurance. Some plans may limit telehealth visits or require in-person visits periodically.

In-Person

In-person visits may be better if you prefer face-to-face connection, are starting therapy for the first time, don’t have a private space at home, or are experiencing more complex concerns. Many people find that being in the same room helps build a stronger personal connection with their provider over time. 

  • Certain medications, especially controlled substances, may require in-person visits for legal or clinical reasons.

  • Medicare patients may need an in-person visit within six months of starting telehealth and at least once annually. Requirements vary for other insurance plans.

  • We do not offer on-call services; in-person visits are by scheduled appointment only.

How Does Telehealth Work?

We offer secure, HIPAA-compliant telehealth appointments through TherapyNotes. Sessions are easy to join with no special software needed. Just log into your portal.

How It Works: Step-by-Step

  1. Log in to the Patient Portal
    You’ll receive an email invitation to access your secure TherapyNotes Patient Portal. This is where you’ll complete forms and join video sessions.

  2. Appointment Confirmation
    Before each session, you’ll get an email reminder with a link to log into the portal and start your telehealth visit.

  3. Join Your Session
    At your scheduled time, log in to the portal and click “Join Telehealth Session.” No app or download is required. Just the session opens right in your browser.

  4. Begin Your Visit
     Once your provider joins, your secure, encrypted video session will begin.